Returns Policy

Knead This LTD (“we” and “us”) is the owner and operator of (https://kneadthis.co.uk/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

RETURNS POLICY

Last updated 16th December 2020

Thank  you for your purchase. We hope you are happy with your purchase.  However, if you are not completely satisfied with your purchase for any  reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. The products must be in a resaleable condition.

REASONS

For defective or damaged products, please contact us at the customer service address below to arrange a refund or exchange:
[email protected]  

You will be asked to provide evidence of the defect or you will be requested to return the item for inspection. You must notify us of your intention to reject defective goods within 30 days of receipt.

Items that have been ordered incorrectly by the consumer (e.g. incorrect size or colour) will only be eligible for an exchange or refund upon receipt of the returned product, providing it is in its original marketable condition. All items must be returned to us within 14 days of advising us of your intentions.

If you are seeking a refund due to delays relating to your order, then you must contact us first to allow us to investigate the reasons behind the delay. If the products are still in transit, you must wait a reasonable period of time before rejecting the order. If the order later arrives following a refund, you will be required to return the goods to us.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain details of the return address and returns process. Please place the item securely in its original packaging and include your proof of purchase.

Please note, you will be responsible for all return shipping charges unless the item is faulty. We strongly recommend that you use a trackable method to mail your return to us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow up to fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take several billing cycles to appear on your statement, depending on your banking company.

Refunds or part refunds for goods that are rejected for reasons other than defectiveness, will not include postage fees paid at the time of purchase.

EXCEPTIONS   

Items not returned in their original packaging and condition, accompanied by their proof of purchase, will not be refunded.

Please Note
Sale items and are FINAL SALE and cannot be returned.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
[email protected]