Delivery Policy

Your policy is well-written, but here are a few suggested edits for clarity and conciseness:

Knead This LTD (“we” and “us”) is the owner and operator of ( (“Website”). By placing an order through this Website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


Subject to stock availability: We strive to maintain accurate stock counts on our website, but discrepancies may occur. In such cases, we will fulfill available products and contact you regarding backordered items. You can choose to wait for restocking or opt for a refund.

Shipping Costs:

Shipping costs are fixed at £2.95 per order, with free shipping for orders over £50.

Delivery is generally available to the United Kingdom, but international shipping may be possible for an additional fee. Contact us for international shipping inquiries.

All import duties and taxes for international deliveries are excluded from shipping costs and must be paid by the customer. If unsure, contact us before placing an order.

Delivery Terms:

Orders are usually dispatched within 1-4 working days. Most products are delivered within 2-7 working days, post-dispatch.

Please allow up to a maximum of 10 working days to receive all of your items. Kindly contact us if you haven’t received your order after this period and we will investigate accordingly.

For large trade purchases: please speak to us first to confirm shipping times as these may vary depending on the quantity of items required.

Delivery times may vary due to various factors; provided times are estimates.

Knead This LTD is not liable for delays caused by third-party shipping companies.

A tracking number will be emailed if provided by the courier. Contact us if you haven’t received one.

If ordering different products, you may receive them separately.

Items Out Of Stock:

If an item is out of stock, we will wait for it before dispatching your order. Contact us for a full refund if you prefer not to wait.

Delivery Time Exceeded:

Contact us if delivery time exceeds the estimated shipping time. Allow a reasonable time for investigation before seeking a refund.

If unable to track your order, we may issue a refund, replacement, or credit note.

Refunds are required for orders that arrive after a refund has been processed.

Knead This LTD is not liable for costs incurred due to shipping delays or third-party delays.

Contact us for assistance with any delays.

Parcels Damaged In Transit:

Photograph or video damaged parcels before opening and forward to [email protected].

Damaged packaging alone does not automatically entitle you to reject the goods.

Faulty Goods:

Contact us immediately if goods are faulty. Provide details and photographs.

If agreed, return the items to us; we’ll cover reasonable return shipment fees.

Entitled to a refund or replacement if defects are reported within 30 days of receipt.

Tracking Notifications:

Customers generally receive a tracking link. Contact us if you haven’t received one.

Duties & Taxes:

Sales tax is applied to goods as displayed on the website.

All products are sold inclusive of VAT.

Import duties and taxes may apply for international shipments. Be aware of potential costs before placing an order.

Refusal to pay duties and taxes will result in return costs deducted from the refund.


We may accept cancellations if the order has not been dispatched. Refer to our refund policy for dispatched orders.

Customer Service:

For all customer service enquiries, email us at [email protected].