FAQs
Have Questions? We’ve Got Answers.
From delivery times to returns and payment options, our FAQs cover everything you need to know before and after you order.
How long will it take for my order to arrive?
Following dispatch, delivery times usually take between 2-5 working days. However, we sometimes use global sourcing in order to bring you a great range of products, so we do ask that you allow up to a maximum of 10 working days to receive all of your items.
A lot of our items are shipped directly from our suppliers and manufacturers in order to offer you the widest product variety at the most optimum price.
Other factors such as high seasonal demand, postal strikes and bank holidays may also cause some variation to normal delivery times. Please contact us if you have any questions relating to the status of your order.
To find out more about our delivery policy, please click here.
What is your refund policy?
We want to provide you a risk-free and enjoyable shopping experience, so please contact us straight away if you are dissatisfied with your order and we will advise you on the returns process.
To find out more about our refund policy, please click here.
Please note: items cannot be refunded until they have been received and subsequently returned. It is not possible to cancel and refund orders once they have been processed or dispatched.
How do I track my order?
Normally a tracking number will be provided to you via email notification once your order has been dispatched. If you fail to receive tracking information and wish to find out about the status of your order, please get in touch and we will be able to advise you further.
Due to our volume of sales and our varied supply chain and logistics network, it might not always be possible to provide you with tracking number for your order. Tracking abilities are also dependent on the shipping provider. Either way, we ask you to remain patient and trust that your items will be delivered in good time.
I ordered multiple items, but I’ve only received 1 of them. Where is the rest of my order?
Due to our large range of products, we use a variety of different manufacturers and suppliers. Occasionally, when you order multiple items at one time, they may be shipped separately if they are supplied by different manufacturers.
Likewise, we may also dispatch ‘in house’ stock items to you straight away, whereas stock held directly by the manufacturer may take a little longer to get to you.
It’s therefore not uncommon for you to receive one item before the other, so don’t panic: The remaining items will be making their way to you so please be patient.
What if I have a special request with my order?
Please contact us before placing an order if you have a special request.
Notes that are added to orders can be missed, and requests for quicker delivery times cannot be processed retrospectively.
Do you offer trade discounts?
For trade/bulk purchase enquiries, please contact us first before placing your order.
We regularly cater to the trade and hospitality sectors and strive to provide competitive prices with discounts available for larger orders.
Will I be able to return items during the festive period?
Normally, we will be unable to process returns and refunds during the peak festive season. We kindly ask you to remain patient until the New Year.
Please don’t worry though: the usual returns windows will be extended to include all of January as a minimum, during these peak times, in order to account for this temporary policy!
Will products come with a gift box or wrap?
In order to offer our customers such an extensive and affordable range of products, many of our items will not come in a traditional presentable gift box or branded wrap.
Many items are sold as “white label” goods and will usually come in plain cardboard or plastic packaging, unless otherwise indicated on the product description.
If you have any questions about a particular product, please contact us and one of our staff will be able to advise you further.
Why have I not received an order confirmation email?
Usually this is because you may have either entered an incorrect email address during the checkout proccess or the confirmation email has been filtered into your spam/junk folder.
Throughout the process we send several emails to you to keep you informed, including an order-confirmation email and a shipping notification once the item has been shipped.
If you believe you may have entered your email wrongly, please contact us straight away and we will fix it for you or manually confirm the status of your order.
Can I order a product in a size or colour not listed on your website?
If you wish to order a product in a different size, colour or variety to the options listed on the product page, please contact us first and we may be able to help you.
We work with a broad range of suppliers and manufacturers who produce a huge variety of goods, so although we cannot stock all of them, we can probably source the product that you’re looking for!
Can I cancel my order?
Once your order has been placed, you will not be able to cancel your order until the item has been received, at which point you may then return it to us.
If however, you notice an error with your order immediatley after placing it, please contact us straight away and we may be able to edit the details before the item is processed or dispatched.