FREQUENTLY ASKED QUESTIONS

Following dispatch, delivery times usually take between 2-5 working days. However, we often use global sourcing in order to bring you a great range of products, so we do ask that you allow up to a maximum of 15 working days to receive all of your items.

A lot of our items are shipped directly from our suppliers and manufacturers in order to offer you the widest product variety at the most optimum price.

Other factors such as high seasonal demand, postal strikes and bank holidays may also cause some variation to normal delivery times. Please contact us if you have any questions relating to the status of your order.

To find out more about our delivery policy, please click here.

We offer a 100% satisfaction guarantee, which means we will refund your order if you are not satisfied with any element of it, within the first 14 days of receipt. During the festive season, this will be extended to include all of January too, so there's no need to panic!

We want to provide you a risk-free and enjoyable shopping experience, so please contact us straight away if you are dissatisfied with your order and we will advise you on the returns process.

To find out more about our refund policy, please click here.

Please note: items cannot be refunded until they have been received and subsequently returned. It is not possible to cancel and refund orders once they have been processed or dispatched.

Normally a tracking number will be provided to you via email notification once your order has been dispatched. If you fail to receive tracking information and wish to find out about the status of your order, please get in touch and we will be able to advise you further.

Due to our volume of sales and our varied supply chain and logistics network, it might not always be possible to provide you with tracking number for your order. Tracking abilities are also dependent on the shipping provider. Either way, we ask you to remain patient and trust that your items will be delivered in good time.

To find out the measurements or specifications of a product, please click the 'Size Guide' tab next to the product description.

If you can't find the information that you're looking for, please contact us via email or live chat and we will do our very best to help you.

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Due to our large range of products, we use a variety of different manufacturers and suppliers. Occasionally, when you order multiple items at one time, they may be shipped separately if they are supplied by different manufacturers.

Likewise, we may also dispatch ‘in house’ stock items to you straight away, whereas stock held directly by the manufacturer may take a little longer to get to you.

It’s therefore not uncommon for you to receive one item before the other, so don’t panic: The remaining items will be making their way to you so please be patient.

At the moment we do not have a high street store and operate exclusivley as an online retailer.

Please contact us FIRST before placing an order if you have a special request.

Notes that are added to orders may be missed, and requests for quicker delivery cannot be processed retrospectively

Average dispatch times usually take between 1-5 days. However, very occasionally these times may vary depending on seasonal demands, stock status and other commercial factors.

If you have any further questions not detailed within this FAQ, please contact us below or via the online chat (when available), and one of our friendly team will get back to you within 12 hours.

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Please check your spam/junk folder regularly as our reply to you may be hidden within one of these folders!

Alternatively, please call: 0333 0505 781

Usually this is because you may have either entered an incorrect email address during the checkout proccess or the confirmation email has been filtered into your spam/junk folder.

Throughout the process we send several emails to you to keep you informed, including an order-confirmation email and a shipping notification once the item has been shipped.

If you believe you may have entered your email wrongly, please contact us straight away and we will fix it for you or manually confirm the status of your order.

If you wish to order a product in a different size, colour or variety to the options listed on the product page, please contact us first and we may be able to help you.

We work with a broad range of suppliers and manufacturers who produce a huge variety of goods, so although we cannot stock all of them, we can probably source the product that you're looking for!

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Please also check out our social media pages for promotional updates and discounts.

We are currently offering a 5% discount on all first orders, using promo code "5OFFKT"

For bulk orders or trade enquiries, we can usually offer a small price reduction with high volume orders. Please contact us first to discuss.

Orders can typically take between 1-3 working days to be dispatched, but may occasionally take longer (weekends/bank holidays).

You will receive a separate dispatch notification email once your items have been shipped.

If there is no tracking information attached to your dispatch note, please get in touch and we may be able to provide you with more information.

Once your order has been placed, you will not be able to cancel your order until the item has been received, at which point you may then return it to us.

If however, you notice an error with your order immediatley after placing it, please contact us straight away and we may be able to edit the details before the item is processed or dispatched.

In order to offer our customers such an extensive and affordable range of products, many of our items will not come in a traditional presentable gift box or branded wrap.

Many items are sold as "white label" goods and will usually come in plain cardboard or plastic packaging, unless otherwise indicated on the product description.

If you have any questions about a particular product, please contact us and one of our staff will be able to advise you further.

Normally, we will be unable to process returns and refunds during the peak festive season. We kindly ask you to remain patient until the New Year.

Please don't worry though: the usual returns windows will be extended during these times to account for this policy.